Smart Traffic Customer Service Charter
We believe in treating our customers with respect, whilst also acting professionally and with integrity.
We pride ourselves that we meet our own high standards, seeking to resolve any expressions of dissatisfaction or queries, where founded, amicably and reasonably.
Most customers are delighted with the service they receive from Smart Traffic and its people.
This is our Customer Service Charter. It is our commitment to the high standards you should expect receive as a Smart Traffic client:
Questions or queries regarding your campaign will be responded to by your Campaign Manager within 24 hours of our normal business hours (Mon-Fri).
You will receive your own secure log in to our Client Campaign Management Centre within 48 hours of becoming a new customer of Smart Traffic.
You should expect a minimum of 2 telephone consultations per month from us to update you on the progress of your campaign.
We will communicate with you in plain language on our work and processes.
You will be treated with the upmost respect and courtesy at all times.
We recognise however that we can sometimes get things wrong or make mistakes. Complaints help us to see where our services, procedures and products could be improved.
Please let us know where you feel we have made a mistake or have done something that you have found to be unsatisfactory.
By doing this you give us the opportunity to fix something that we may otherwise have missed.
If you feel that you have not received the highest level of service delivery at any time, please contact 0207 193 0616 or
email clientservice@smart-traffic.co.uk and we will ensure that your concerns are resolved immediately.
Once again, thank you for your valued custom.
